Shipping policy

Thank you for shopping at Mi Artisan Love! We are delighted to provide you with unique Mexican and Native American style ceramic tea, matcha, and coffee cups. Please review our shipping policy below to understand how we process and deliver your orders.

Processing Time:

  • Orders are typically processed within 1-3 business days after they are placed. However, please note that processing times may vary during peak seasons or holidays.
  • Custom or personalized orders may require additional processing time.

Shipping Destinations:

  • We currently offer shipping to addresses within the United States and select international destinations. Please note that international shipping may incur additional fees and customs duties, which are the responsibility of the customer.

Shipping Methods and Rates:

  • We offer several shipping options, including standard, expedited, and express shipping. The available methods and rates will be displayed at checkout.
  • Shipping rates are calculated based on the weight of the package, the shipping method selected, and the destination address.

Delivery Time:

  • Delivery times vary depending on the shipping method selected and the destination. Standard shipping within the United States typically takes 3-7 business days, while international shipping may take longer.
  • Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather, carrier delays, or customs processing.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimate the delivery date.

Fragile Items:

  • Our ceramic tea, matcha, and coffee cups are delicate and may require special handling during shipping. We take great care in packaging your items to ensure they arrive safely.
  • In the unlikely event that your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to resolve the issue as quickly as possible.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or material composition. These restrictions will be noted on the product page, and certain items may not be eligible for international shipping.

Shipping Holidays:

  • Please note that our warehouse is closed on major holidays, and orders placed on these days will be processed the following business day.

Questions or Concerns:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with Mi Artisan Love is enjoyable and hassle-free.

Thank you for choosing Mi Artisan Love for your ceramic tea, matcha, and coffee cup needs! We appreciate your support.